I have emailed/called/texted the company numerous times without any reaction. I have requested a refund and nobody has addressed me - Slabway Massage Chair. I would recommend not to squander your hard made money on this company. I will be getting in touch with the Lawyer General to submit a complaint relating to PIECE. Buyer Be Careful!!!!!! Hey Michael, We sincerely regret the clear frustration and hassle you have actually experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was produced December fourth which there was a label produced on December 7. Your bundle was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing circumstances impacting our providers nationwide. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Reviews Of Slabway Massage Chair).
We acknowledge that we stopped working to fizzle in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Called in 3 days said it shipped 4 days back after a week they do not address the phone and inform you to talk with their site which never answer you back. They will keep you waiting sent numerous e-mail with the same response will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This company is a rip-off and I'm going to do my finest in discovering a legal representative to spend sufficient money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive originating from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it given that I have actually attempted to call Slabway various times via email call and have actually yet been able to speak with a live person I constantly get emails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I've been attempting to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss bad response that I receive from their support groups I believe anyone looking to buy any of their products should highly look at all their feedback's I have no idea the real count of the number of bulls ** t favorable feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair Reviews). We have actually gotten no further communication from you informing us if that solved your problem. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to offer a good experience to each and every customer. We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry - Slabway Massage Chair Reviews. We await your action. Thank YouI ordered a foot massager. Website said 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. States to get on chat on the web site. I got in touch with chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot states "normal wait time 5-15 minutes.
I think this location is a rip-off and i am going to call credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this poorly run attire (if they are a genuine outfit). BUYER BEWARE!!!!!! Hello There Ian, We truly regret any aggravation or inconvenience you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday (Slabway Shiatsu Massage Chair Reviews). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair $1499.98. Put an order on 12/4/20 and the order was canceled mid delivery without any more explanation!? I have actually called numerous times, sent out e-mails utilized the chat widget they recommended and likewise connected to them through all social media platforms and no action no reply just no description.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hi There Tonya, We seriously regret the clear disappointment and inconvenience you have experienced concerning your current order with Slabway (Slabway Massage Chair). This is not our objective and not the experience we want for our consumer.
This was because of an error in interaction with the pickup at our satisfaction center. Your bundle was labeled and prepared for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand (Slabway Massage Chair). As such, we have actually likewise been not able to ensure our shipping time frames with the exact same certainty we formerly had the ability to.
In relation to your experience with our customer support team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources available to us to offer a great experience to each and every customer (Slabway Full Body Massage Chair).
For that we say sorry. Our records reveal that you have received the complete refunds as requested. We hope for the opportunity to restore your rely on the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were offering could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately attempted to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now approximately 12:20. I lastly received a reaction by Monday early morning informing me the order had delivered.
However, it was not deliverable due to the fact that they had an inaccurate apartment number. I contacted UPS and inquired to go back to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the expense of their items.
It is your responsibility to do so. You will be benefited from if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody gets the phone and won't answer their own chat bot. It's absurd. I desire my cash back. Hi Francis, We regret any frustration you have experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our customer support since late. Their refund policy for their incompetence is ridiculous. Do not do organization with these people. Go through ******. I bought a foot massager Nov 26, utilized it as soon as and it triggered me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their reviews before buying from this company.
I will keep your company on blast for this - Slabway One Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was authorized for a refund which you selected the option to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to continue with the return process you've started, we ask that you please reply to the assistance e-mail thread validating you 'd with to continue. BBB Service Profiles may not be recreated for sales or marketing functions. BBB Organization Profiles are provided solely to help you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of details offered by 3rd parties, and does not ensure the precision of any details in Service Profiles - Slabway Shiatsu Massage Chair. When considering grievance details, please take into consideration the company's size and volume of deals, and understand that the nature of grievances and a firm's reactions to them are frequently more vital than the variety of grievances.
BBB Business Profiles go through change at any time. If you choose to do organization with this organization, please let the business know that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or service - Slabway Massage Chair Special Discount.
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Massage Chairs are intricate devices with great deals of moving parts and advanced computer elements, so things can fail. But it's not much various from a vehicle, it depends on how you use it and how you take care of it that will identify the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can happen during delivery.