I have actually emailed/called/texted the business a number of times with no response. I have requested a refund and nobody has actually addressed me - Slabway Massage Chair $1499.98. I would suggest not to lose your hard generated income on this company. I will be getting in touch with the Attorney General to submit a problem concerning PIECE. Buyer Be Careful!!!!!! Hello There Michael, We regards are sorry for the clear disappointment and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was produced December fourth which there was a label produced on December 7. Your package was labeled and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current situations affecting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Review).
We acknowledge that we stopped working to fizzle in this instance. For that we say sorry. Our records do show that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Hired 3 days stated it shipped 4 days ago after a week they do not answer the phone and inform you to talk with their website which never address you back. They will keep you waiting sent numerous e-mail with the exact same response will get back with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This company is a fraud and I'm going to do my best in discovering an attorney to spend adequate cash to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI bought 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here originating from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair entered into a full recline mode and has not came out of it because I have actually tried to call Slabway numerous times through email call and have yet had the ability to speak with a live individual I continually get e-mails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email stating that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor response that I receive from their support groups I think anyone wanting to buy any of their items need to highly take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're posting but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you inspect the fuse located on the back of your chair (Slabway Massage Chair Reviews). We have actually gotten no further communication from you informing us if that resolved your concern. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to supply a great experience to each and every consumer. We acknowledge that we failed to miss the mark in this instance. For that we ask forgiveness - Reviews Of Slabway Massage Chair. We await your reaction. Thank YouI purchased a foot massager. Site said 2-4 day delivery time.
I called number listed and it is a recording that simply keeps duplicating. States to get on chat on the internet site. I contacted chat, stated "currently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 mins.
I believe this location is a fraud and i am going to get in touch with credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this inadequately run clothing (if they are a genuine clothing). BUYER BEWARE!!!!!! Hey There Ian, We seriously are sorry for any aggravation or inconvenience you have experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current circumstances impacting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday (Slabway Full Body Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we stopped working to miss out on the mark in this circumstances. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find terrific usage of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery with no additional explanation!? I've called several times, sent out emails used the chat widget they suggested and also connected to them by means of all social media platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hi There Tonya, We best regards are sorry for the clear aggravation and hassle you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Reviews). This is not our objective and not the experience we desire for our consumer.
This was because of an error in interaction with the pickup at our satisfaction facility. Your plan was identified and all set for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to fulfill the need (Slabway Massage Chair Special Discount). As such, we have actually also been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources offered to us to provide a great experience to each and every client (Slabway Massage Chair Amazon).
For that we ask forgiveness. Our records show that you have actually gotten the full refunds as requested. We hope for the chance to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent an email I contacted the phone, for which there was no response. It was now roughly 12:20. I lastly received an action by Monday morning telling me the order had actually delivered.
However, it was not deliverable due to the fact that they had an inaccurate home number. I got in touch with UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their items.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one selects up the phone and will not answer their own chat bot. It's ridiculous. I desire my cash back. Hey there Francis, We are sorry for any aggravation you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our customer support since late. Their refund policy for their incompetence is ludicrous. Do not do service with these people. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it caused me sever pain. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social media. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was authorized for a refund which you chose the alternative to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to continue with the return procedure you've started, we ask that you please reply to the support e-mail thread verifying you 'd with to continue. BBB Service Profiles may not be recreated for sales or advertising functions. BBB Company Profiles are offered solely to help you in exercising your own finest judgment.
However, BBB does not verify the precision of info offered by 3rd parties, and does not guarantee the precision of any information in Business Profiles - Slabway Massage Chair Reviews. When thinking about grievance information, please take into account the company's size and volume of transactions, and comprehend that the nature of complaints and a firm's actions to them are typically more essential than the number of grievances.
BBB Business Profiles undergo alter at any time. If you choose to do organization with this business, please let the organization know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or company - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Massage Chair Special Discount...
Massage Chairs are complex makers with great deals of moving parts and advanced computer components, so things can fail. But it's very little various from a vehicle, it depends on how you utilize it and how you take care of it that will determine how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and swellings that can take place during delivery.