I have emailed/called/texted the company numerous times without any action. I have actually requested a refund and no one has addressed me - Slabway Massage Chair Review. I would suggest not to lose your tough made money on this business. I will be contacting the Attorney General to submit a problem regarding PIECE. Buyer Beware!!!!!! Hello There Michael, We best regards regret the clear frustration and inconvenience you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was developed December fourth and that there was a label produced on December 7. Your bundle was identified and all set for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing situations impacting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Shiatsu Massage Chair).
We acknowledge that we stopped working to fizzle in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Contacted 3 days stated it shipped 4 days back after a week they do not answer the phone and inform you to chat with their website which never ever answer you back. They will keep you waiting sent out a number of e-mail with the same action will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my finest in finding an attorney to invest sufficient money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we removed from package set it up plugged it in the chair went into a complete recline mode and has not came out of it because I've tried to call Slabway various times through email telephone call and have yet had the ability to speak with a live individual I continually get e-mails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours before a representative contacts me once again I get another email mentioning that they're closing the RMA assistance ticket I have actually been attempting to follow this company anywhere I can to leave Negative feedback on this business due to the piss bad action that I obtain from their assistance teams I think anybody seeking to acquire any of their items ought to highly look at all their feedback's I have no idea the actual count of how lots of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the performance concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Massage Chair Amazon). We have received no more interaction from you informing us if that resolved your problem. In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources available to us to supply an excellent experience to each and every consumer. We acknowledge that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair $1499.98. We await your action. Thank YouI ordered a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps duplicating. States to get on chat online site. I called chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot states "regular wait time 5-15 minutes.
I believe this location is a rip-off and i am going to contact credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND buying anything from this badly run outfit (if they are a real clothing). BUYER BEWARE!!!!!! Hello Ian, We regards regret any disappointment or trouble you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present situations impacting our providers nationwide. In relation to your experience with our customer service team, we comprehend that our service has taken a hit this vacation season (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we stopped working to miss the mark in this circumstances. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager - Reviews Of Slabway Massage Chair. Placed an order on 12/4/20 and the order was canceled mid delivery with no more description!? I've called several times, sent e-mails used the chat widget they suggested and also connected to them by means of all social media platforms and no reaction no reply simply no explanation.
I would like a full refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hey Tonya, We sincerely are sorry for the clear disappointment and hassle you have experienced regarding your recent order with Slabway (Slabway Massage Chair Review). This is not our intention and not the experience we desire for our consumer.
This was due to an error in interaction with the pickup at our satisfaction facility. Your package was labeled and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been not able to fulfill the demand (Slabway One Massage Chair). As such, we have also been unable to ensure our shipping time frames with the very same certainty we previously had the ability to.
In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to supply a good experience to each and every client (Slabway Full Body Massage Chair).
For that we say sorry. Our records reveal that you have gotten the full refunds as requested. We wish for the opportunity to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I found the product they were selling could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I immediately tried to cancel my order. I sent out an email I contacted the phone, for which there was no response. It was now approximately 12:20. I finally got a reaction by Monday morning informing me the order had shipped.
However, it was not deliverable due to the fact that they had an incorrect house number. I contacted UPS and asked to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be taken benefit of if you do not. I got my foot massager and it worked when then stopped. Now nobody gets the phone and won't answer their own chat bot. It's ridiculous. I desire my money back. Hey Francis, We are sorry for any frustration you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our client assistance since late. Their refund policy for their incompetence is absurd. Do not do business with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it as soon as and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records show that your order was approved for a refund which you picked the choice to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you would like to continue with the return procedure you have actually initiated, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Business Profiles might not be replicated for sales or marketing functions. BBB Company Profiles are supplied entirely to assist you in exercising your own best judgment.
Nevertheless, BBB does not confirm the accuracy of information provided by 3rd parties, and does not guarantee the precision of any info in Service Profiles - Slabway Massage Chair Reviews. When thinking about complaint information, please take into account the company's size and volume of transactions, and comprehend that the nature of complaints and a firm's responses to them are typically more crucial than the variety of problems.
BBB Organization Profiles go through change at any time. If you choose to do organization with this business, please let business understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Shiatsu Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage specialist. We think chair massage is great - Slabway Full Body Massage Chair...
Massage Chairs are intricate makers with great deals of moving parts and advanced computer system components, so things can go incorrect. But it's very little various from a vehicle, it depends upon how you utilize it and how you take care of it that will determine the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.