I have actually emailed/called/texted the business numerous times with no reaction. I have actually requested a refund and nobody has answered me - Slabway Shiatsu Massage Chair. I would suggest not to waste your tough generated income on this business. I will be contacting the Attorney general of the United States to file a problem concerning PIECE. Purchaser Beware!!!!!! Hi Michael, We all the best regret the clear aggravation and inconvenience you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was produced December fourth and that there was a label developed on December 7. Your bundle was identified and all set for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have been unable to meet the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the present situations affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Full Body Massage Chair).
We acknowledge that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was informed it will shipped in 3 days. Contacted 3 days stated it delivered 4 days ago after a week they do not respond to the phone and tell you to talk with their website which never address you back. They will keep you waiting sent out numerous email with the same action will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This company is a fraud and I'm going to do my finest in finding a lawyer to invest sufficient money to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it since I've tried to call Slabway many times through email telephone call and have yet had the ability to talk to a live individual I continually get e-mails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the email they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I've been trying to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad action that I obtain from their support teams I believe any person wanting to purchase any of their items must highly look at all their feedback's I have no concept the actual count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Amazon.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com advising that you inspect the fuse situated on the back of your chair (Slabway Massage Chair Pic). We have actually gotten no more interaction from you notifying us if that resolved your concern. In relation to your experience with our customer care group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to offer a great experience to each and every client. We acknowledge that we stopped working to miss out on the mark in this instance. For that we say sorry - Slabway Massage Chair Review. We await your action. Thank YouI purchased a foot massager. Site stated 2-4 day shipment time.
I called number noted and it is a recording that just keeps duplicating. States to get on chat on the web site. I got in touch with chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "normal wait time 5-15 mins.
I think this location is a scam and i am going to call credit card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND buying anything from this inadequately run clothing (if they are a real clothing). BUYER BEWARE!!!!!! Hi There Ian, We all the best regret any disappointment or inconvenience you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our consumer service group, we understand that our service has actually taken a hit this holiday season (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we failed to fizzle in this instance. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Placed an order on 12/4/20 and the order was canceled mid delivery with no additional description!? I've called numerous times, sent emails utilized the chat widget they recommended and also connected to them through all social networks platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hey Tonya, We genuinely are sorry for the clear aggravation and inconvenience you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intent and not the experience we desire for our customer.
This was due to a mistake in communication with the pickup at our fulfillment center. Your package was labeled and all set for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been not able to meet the need (Slabway Shiatsu Massage Chair). As such, we have actually also been unable to ensure our shipping timespan with the very same certainty we formerly were able to.
In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources offered to us to supply a good experience to each and every consumer (Reviews Of Slabway Massage Chair).
For that we apologize. Our records show that you have received the complete refunds as asked for. We expect the opportunity to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the product they were selling might be purchased for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent out an email I got in touch with the phone, for which there was no response. It was now approximately 12:20. I lastly got a reaction by Monday morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an inaccurate apartment number. I contacted UPS and asked to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their items.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked once then stopped. Now nobody picks up the phone and won't answer their own chat bot. It's absurd. I want my refund. Hi Francis, We regret any disappointment you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our client support as of late. Their refund policy for their incompetence is absurd. Do not do company with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it triggered me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this business.
I will keep your company on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was authorized for a refund and that you chose the option to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you would like to proceed with the return process you've initiated, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Service Profiles might not be reproduced for sales or advertising purposes. BBB Service Profiles are provided solely to assist you in exercising your own finest judgment.
However, BBB does not verify the accuracy of information offered by 3rd parties, and does not ensure the precision of any info in Service Profiles - Slabway Massage Chair. When considering complaint info, please consider the business's size and volume of transactions, and comprehend that the nature of grievances and a company's actions to them are typically more essential than the variety of problems.
BBB Company Profiles are subject to change at any time. If you choose to do business with this business, please let the service understand that you contacted BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Shiatsu Massage Chair...
Massage Chairs are intricate devices with great deals of moving parts and advanced computer parts, so things can go wrong. But it's not much different from a vehicle, it depends on how you use it and how you take care of it that will figure out the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can occur throughout shipment.