I have emailed/called/texted the company numerous times without any action. I have asked for a refund and no one has addressed me - Slabway Massage Chair Amazon. I would recommend not to squander your tough made money on this business. I will be contacting the Attorney general of the United States to submit a grievance relating to SLAB. Buyer Beware!!!!!! Hey There Michael, We best regards regret the clear aggravation and hassle you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December fourth which there was a label produced on December 7. Your bundle was identified and prepared for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios impacting our carriers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway Massage Chair).
We acknowledge that we failed to fizzle in this instance. For that we say sorry. Our records do show that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and discover great use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation charge was told it will shipped in 3 days. Called in 3 days stated it shipped 4 days earlier after a week they do not respond to the phone and inform you to talk with their site which never ever answer you back. They will keep you waiting sent out several email with the very same action will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my best in finding a legal representative to spend adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we removed from package set it up plugged it in the chair went into a full recline mode and has not came out of it given that I've attempted to get in touch with Slabway many times through email phone calls and have yet had the ability to talk with a live person I constantly get emails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and then they again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor reaction that I get from their support groups I believe anyone aiming to purchase any of their products ought to extremely take a look at all their feedback's I have no concept the real count of the number of bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com advising that you inspect the fuse located on the back of your chair (Slabway Massage Chair). We have actually received no more communication from you notifying us if that solved your problem. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources offered to us to offer a good experience to each and every client. We recognize that we stopped working to miss out on the mark in this circumstances. For that we apologize - Slabway Massage Chair $1499.98. We await your action. Thank YouI bought a foot massager. Site said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat online site. I contacted chat, stated "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot says "typical wait time 5-15 mins.
I think this location is a fraud and i am going to call credit card to stop payment. Slabway Shiatsu Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a real attire). PURCHASER BEWARE!!!!!! Hey There Ian, We regards are sorry for any disappointment or hassle you have actually experienced. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to miss the mark in this instance. For that we ask forgiveness. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find great use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Special Discount. Put an order on 12/4/20 and the order was canceled mid shipment with no further description!? I've called several times, sent out emails utilized the chat widget they recommended and also reached out to them via all social media platforms and no action no reply simply no description.
I would like a full refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hi There Tonya, We regards are sorry for the clear disappointment and inconvenience you have experienced regarding your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our intent and not the experience we desire for our customer.
This was due to an error in interaction with the pickup at our satisfaction facility. Your bundle was identified and ready for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the need (Slabway Massage Chair Pic). As such, we have actually likewise been not able to guarantee our shipping time frames with the same certainty we formerly were able to.
In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources offered to us to offer an excellent experience to each and every customer (Slabway Massage Chair).
For that we ask forgiveness. Our records show that you have received the full refunds as asked for. We expect the opportunity to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I discovered the item they were offering could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I lastly received a response by Monday early morning telling me the order had actually shipped.
However, it was not deliverable due to the fact that they had an incorrect apartment number. I called UPS and asked to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and will not answer their own chat bot. It's ludicrous. I desire my money back. Hi Francis, We are sorry for any frustration you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the frustration experienced with our consumer assistance since late. Their refund policy for their incompetence is outrageous. Do not do organization with these people. Go through ******. I bought a foot massager Nov 26, used it when and it caused me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this company.
I will keep your business on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your requirements. Our records reveal that your order was authorized for a refund which you picked the alternative to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you want to proceed with the return procedure you have actually initiated, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Service Profiles may not be replicated for sales or marketing functions. BBB Company Profiles are provided exclusively to help you in exercising your own best judgment.
Nevertheless, BBB does not verify the accuracy of info offered by 3rd parties, and does not ensure the precision of any info in Company Profiles - Slabway Massage Chair Pic. When considering complaint details, please take into account the company's size and volume of transactions, and comprehend that the nature of grievances and a company's responses to them are frequently more vital than the number of grievances.
BBB Organization Profiles are subject to alter at any time. If you pick to do service with this service, please let business understand that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or business - Slabway Massage Chair Pic.
On The Area Massage is your California Bay Location and East Bay chair massage professional. We think chair massage is fantastic - Slabway Massage Chair Review...
Massage Chairs are complicated devices with great deals of moving parts and advanced computer system parts, so things can fail. But it's not much different from a vehicle, it depends upon how you utilize it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and swellings that can happen during shipment.