I have emailed/called/texted the business a number of times without any response. I have actually asked for a refund and no one has addressed me - Slabway Massage Chair. I would recommend not to squander your difficult generated income on this company. I will be getting in touch with the Lawyer General to file a complaint regarding SLAB. Buyer Be Careful!!!!!! Hey Michael, We truly are sorry for the clear aggravation and hassle you have experienced concerning your recent order with Slabway.
Looking over your order history, I do see your order was created December fourth and that there was a label produced on December 7. Your package was labeled and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to satisfy the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing circumstances impacting our carriers nationwide. In relation to your experience with our client service team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Special Discount).
We acknowledge that we stopped working to miss the mark in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and discover excellent usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Contacted 3 days stated it delivered 4 days earlier after a week they do not answer the phone and tell you to talk with their site which never ever answer you back. They will keep you waiting sent numerous e-mail with the exact same action will get back with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my finest in finding an attorney to spend adequate cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI bought three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've tried to call Slabway various times via e-mail phone calls and have actually yet been able to speak to a live individual I constantly get emails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss bad response that I receive from their support teams I think anyone looking to acquire any of their items must extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance problems you have experienced with your Slabway Shiatsu Massage Chair. Slabway Full Body Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have received no more communication from you notifying us if that fixed your issue. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to provide an excellent experience to each and every client. We acknowledge that we failed to miss out on the mark in this circumstances. For that we apologize - Reviews Of Slabway Massage Chair. We await your action. Thank YouI bought a foot massager. Website stated 2-4 day delivery time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the internet website. I contacted chat, stated "currently responding in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot states "normal wait time 5-15 minutes.
I think this location is a rip-off and i am going to contact credit card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND buying anything from this badly run attire (if they are a genuine outfit). BUYER BE CAREFUL!!!!!! Hey Ian, We regards are sorry for any aggravation or inconvenience you have actually experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our consumer service group, we comprehend that our service has taken a hit this holiday (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Put an order on 12/4/20 and the order was canceled mid shipment without any further description!? I have actually called numerous times, sent out e-mails used the chat widget they recommended and likewise reached out to them via all social networks platforms and no response no reply simply no description.
I would like a full refund for the foot massager and 1 year warranty I bought. Tonya L ****** Hey Tonya, We genuinely regret the clear disappointment and trouble you have experienced concerning your recent order with Slabway (Slabway One Massage Chair). This is not our intention and not the experience we desire for our consumer.
This was due to a mistake in interaction with the pickup at our satisfaction center. Your plan was labeled and ready for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the demand (Slabway Massage Chair). As such, we have likewise been not able to ensure our shipping timespan with the exact same certainty we previously were able to.
In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources offered to us to provide a great experience to each and every customer (Slabway Massage Chair Pic).
For that we ask forgiveness. Our records show that you have gotten the full refunds as requested. We wish for the opportunity to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I found the item they were selling could be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly attempted to cancel my order. I sent out an email I called on the phone, for which there was no action. It was now roughly 12:20. I finally got a response by Monday morning telling me the order had delivered.
Nevertheless, it was not deliverable since they had an inaccurate home number. I contacted UPS and inquired to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their items.
It is your obligation to do so. You will be taken benefit of if you do not. I received my foot massager and it worked as soon as then stopped. Now no one gets the phone and won't address their own chat bot. It's ludicrous. I desire my cash back. Hello Francis, We regret any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client assistance as of late. Their refund policy for their incompetence is absurd. Do refrain from doing business with these people. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it triggered me sever pain. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was approved for a refund which you picked the alternative to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you wish to continue with the return procedure you have actually started, we ask that you please reply to the support e-mail thread confirming you 'd with to continue. BBB Business Profiles may not be replicated for sales or advertising functions. BBB Company Profiles are provided solely to assist you in exercising your own finest judgment.
Nevertheless, BBB does not verify the accuracy of details offered by 3rd celebrations, and does not ensure the precision of any details in Organization Profiles - Slabway Massage Chair Amazon. When considering grievance information, please take into account the company's size and volume of deals, and understand that the nature of grievances and a firm's responses to them are frequently more essential than the variety of grievances.
BBB Business Profiles undergo change at any time. If you pick to do organization with this organization, please let business know that you called BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any product, service or organization - Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. We believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complicated machines with lots of moving parts and advanced computer system parts, so things can go incorrect. But it's very little various from a car, it depends upon how you use it and how you take care of it that will determine for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur throughout delivery.