I have emailed/called/texted the company several times with no response. I have requested a refund and nobody has actually addressed me - Slabway Massage Chair $1499.98. I would recommend not to waste your difficult made money on this company. I will be contacting the Attorney General to file a problem relating to PIECE. Purchaser Beware!!!!!! Hi There Michael, We truly regret the clear frustration and inconvenience you have experienced concerning your recent order with Slabway.
Examining your order history, I do see your order was created December 4th which there was a label produced on December 7. Your plan was labeled and prepared for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the current situations affecting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair).
We acknowledge that we stopped working to fizzle in this instance. For that we ask forgiveness. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation charge was informed it will shipped in 3 days. Hired 3 days stated it shipped 4 days ago after a week they do not answer the phone and tell you to talk with their site which never answer you back. They will keep you waiting sent out a number of e-mail with the exact same response will get back with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This company is a fraud and I'm going to do my best in finding a legal representative to invest sufficient cash to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it since I have actually attempted to call Slabway various times via e-mail call and have yet had the ability to speak with a live individual I continuously get e-mails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I have actually been trying to follow this business anywhere I can to leave Negative feedback on this company due to the piss bad response that I obtain from their support groups I think anybody seeking to acquire any of their items need to highly take a look at all their feedback's I have no concept the actual count of how lots of bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Review.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Massage Chair). We have received no additional communication from you informing us if that solved your problem. In relation to your experience with our customer service group, we comprehend that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to supply an excellent experience to each and every client. We acknowledge that we stopped working to fizzle in this circumstances. For that we say sorry - Slabway Massage Chair Reviews. We await your response. Thank YouI ordered a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. States to get on chat online site. I contacted chat, stated "currently replying in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot states "regular wait time 5-15 minutes.
I believe this location is a fraud and i am going to get in touch with charge card to stop payment. Slabway One Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run attire (if they are a genuine clothing). BUYER BEWARE!!!!!! Hello There Ian, We best regards regret any frustration or hassle you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has taken a hit this holiday season (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We recognize that we failed to fizzle in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover great use of the Slabway Shiatsu Foot Massager - Slabway One Massage Chair. Put an order on 12/4/20 and the order was canceled mid shipment without any further description!? I have actually called several times, sent out emails used the chat widget they recommended and also connected to them via all social networks platforms and no response no reply just no description.
I would like a complete refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hi There Tonya, We sincerely are sorry for the clear frustration and hassle you have experienced regarding your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intention and not the experience we desire for our client.
This was due to an error in communication with the pickup at our satisfaction facility. Your plan was identified and prepared for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to meet the need (Slabway Massage Chair). As such, we have likewise been not able to ensure our shipping timespan with the same certainty we formerly had the ability to.
In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources readily available to us to supply a good experience to each and every client (Slabway Massage Chair).
For that we apologize. Our records show that you have actually gotten the complete refunds as asked for. We wish for the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They stated due to the COVID shipping would be delayed.
I found the item they were offering might be acquired for $67. 99 and $87. 99 on Amazon with free shipping. I instantly attempted to cancel my order. I sent an email I called on the phone, for which there was no response. It was now roughly 12:20. I lastly received a reaction by Monday early morning telling me the order had shipped.
However, it was not deliverable because they had an inaccurate house number. I called UPS and inquired to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. However, I will make it understood that they are charging double or more of the cost of their items.
It is your duty to do so. You will be taken benefit of if you do not. I received my foot massager and it worked once then stopped. Now no one picks up the phone and won't address their own chat bot. It's ludicrous. I desire my cash back. Hi there Francis, We are sorry for any frustration you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our consumer assistance as of late. Their refund policy for their incompetence is ludicrous. Do not do company with these people. Go through ******. I ordered a foot massager Nov 26, used it once and it caused me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was authorized for a refund and that you selected the choice to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to proceed with the return process you've initiated, we ask that you please reply to the support email thread validating you 'd with to continue. BBB Service Profiles may not be replicated for sales or advertising functions. BBB Company Profiles are supplied entirely to assist you in exercising your own best judgment.
However, BBB does not confirm the precision of info provided by 3rd celebrations, and does not ensure the accuracy of any details in Company Profiles - Slabway Shiatsu Massage Chair. When thinking about problem info, please take into consideration the company's size and volume of deals, and comprehend that the nature of grievances and a firm's reactions to them are often more essential than the number of problems.
BBB Service Profiles go through alter at any time. If you choose to do company with this organization, please let business know that you got in touch with BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or business - Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage expert. We think chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complicated devices with lots of moving parts and advanced computer system elements, so things can go incorrect. However it's very little different from a car, it depends upon how you utilize it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and swellings that can happen throughout shipment.