I have emailed/called/texted the business a number of times without any action. I have actually asked for a refund and nobody has addressed me - Slabway Massage Chair. I would recommend not to lose your hard generated income on this company. I will be contacting the Lawyer General to file a problem concerning PIECE. Buyer Beware!!!!!! Hi There Michael, We genuinely are sorry for the clear disappointment and hassle you have experienced concerning your current order with Slabway.
Examining your order history, I do see your order was created December fourth and that there was a label developed on December 7. Your bundle was identified and prepared for pickup. Sadly, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to satisfy the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway One Massage Chair).
We acknowledge that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment charge was told it will delivered in 3 days. Employed 3 days said it shipped 4 days earlier after a week they do not address the phone and tell you to chat with their site which never answer you back. They will keep you waiting sent out a number of email with the exact same reaction will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a scam and I'm going to do my finest in finding a legal representative to spend enough money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it because I have actually attempted to get in touch with Slabway various times through e-mail call and have actually yet been able to talk to a live individual I constantly get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail mentioning that they're closing the RMA assistance ticket I've been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I receive from their support groups I believe any person wanting to acquire any of their products must highly look at all their feedback's I have no idea the actual count of how lots of bulls ** t favorable feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you examine the fuse situated on the back of your chair (Reviews Of Slabway Massage Chair). We have actually received no further communication from you informing us if that fixed your problem. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources offered to us to offer an excellent experience to each and every client. We acknowledge that we failed to miss the mark in this instance. For that we apologize - Slabway Massage Chair $1499.98. We await your reaction. Thank YouI ordered a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. Says to get on chat on the web website. I called chat, said "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot states "regular wait time 5-15 mins.
I think this location is a scam and i am going to contact charge card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this inadequately run clothing (if they are a real outfit). PURCHASER BE CAREFUL!!!!!! Hey Ian, We seriously regret any disappointment or trouble you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios affecting our carriers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday (Slabway Massage Chair Pic). It is our busiest time of the year and this year's occasions have more than tripled our team's workload.
We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and discover excellent usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Put an order on 12/4/20 and the order was canceled mid shipment without any additional explanation!? I've called numerous times, sent emails utilized the chat widget they suggested and likewise reached out to them through all social networks platforms and no response no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I bought. Tonya L ****** Hello There Tonya, We truly regret the clear disappointment and inconvenience you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair Amazon). This is not our intent and not the experience we want for our customer.
This was because of an error in interaction with the pickup at our fulfillment center. Your bundle was labeled and prepared for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to meet the need (Slabway Massage Chair Reviews). As such, we have actually likewise been unable to guarantee our shipping time frames with the exact same certainty we previously had the ability to.
In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our team's work. We are doing all that we can with the resources offered to us to supply a good experience to each and every consumer (Slabway Massage Chair $1499.98).
For that we say sorry. Our records show that you have actually gotten the complete refunds as asked for. We wish for the chance to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the product they were offering might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now approximately 12:20. I lastly got a reaction by Monday early morning telling me the order had shipped.
However, it was not deliverable since they had an inaccurate apartment number. I got in touch with UPS and asked to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your obligation to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and won't answer their own chat bot. It's absurd. I want my cash back. Hi there Francis, We regret any disappointment you have experienced concerning the performance of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client assistance as of late. Their refund policy for their incompetence is absurd. Do refrain from doing business with these individuals. Go through ******. I ordered a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their evaluations prior to buying from this business.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not fit your requirements. Our records reveal that your order was approved for a refund which you selected the choice to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return process you have actually initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Organization Profiles may not be recreated for sales or marketing purposes. BBB Business Profiles are provided solely to assist you in exercising your own finest judgment.
However, BBB does not validate the accuracy of details provided by 3rd parties, and does not guarantee the accuracy of any details in Organization Profiles - Slabway Massage Chair. When considering grievance details, please take into account the company's size and volume of transactions, and understand that the nature of grievances and a company's actions to them are often more crucial than the variety of grievances.
BBB Company Profiles undergo change at any time. If you pick to do company with this company, please let business understand that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not endorse any item, service or organization - Slabway Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage specialist. We think chair massage is fantastic - Slabway Massage Chair Amazon...
Massage Chairs are intricate machines with great deals of moving parts and advanced computer parts, so things can fail. But it's not much different from a vehicle, it depends on how you use it and how you look after it that will identify how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur during delivery.